Introduction

Welcome to www.tigmitrading.com (the “Website”). Please read these Terms of Use (the “Terms”) before using the Website. When you come to tigmitrading.com and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website unless you agree to be bound by our Terms and Conditions and privacy policy.

1. This Website is operated by Pacmac Pty Ltd. All content that you see here is owned by or licensed to us. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content.

2. Within the Website, you may find links or references to third party materials and websites outside www.tigmitrading.com. We do not endorse, authorise, or control those websites and therefore accept no liability in respect of the content or your use of those websites.

3. It is a condition of your using www.tigmitrading.com that you have read and consented to the terms of our privacy policy. This tells you how we use your personal information.

4. Pacmac Pty Ltd makes no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website.

5. We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms.

6. We may change any aspect of www.tigmitrading.com at any time without letting you know. You agree to be bound by such updates and you agree to visit this page from time to time to check such changes.

7. These Terms, our Privacy Policy, and our Terms and Conditions, which are all subject to Australian law, contain the entire agreement between us with respect to our Website. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under Australian law.

Copyright & Trademarks

All designs, text, graphics and other contents or arrangements of this Website in whatever format belong to Pacmac Pty Ltd or its licensors. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of Pacmac Pty Ltd and its licensors. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without written permission from Pacmac Pty Ltd or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of Pacmac Pty Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order. You may not create any links to our Website from another Website without our written consent.

Order Confirmation

All orders for Goods are accepted when you receive a confirmation e-mail to this effect. We are legally obliged to send you this confirmation and you may wish to print or save it for your future reference. The confirmation will include details of your order, including your chosen delivery address. Delivery of Goods will depend on the nature of your item. 

• Instock items will be shipped within 24 hours (business days) from the date that the Order was placed. 

• Pre order items have the estimated delivery week date specified on the product page. The date provided is the best approximation we have, and you will be notified in the case of any delays. If you have ordered pre order items with stocked items, please note that they will be shipped together after the pre order item has arrived. 

• Made to order items have  the lead time specified on the product page at the time of order. These lead times are the best approximation, however note that they can vary based on seasonal and external variables beyond our control. Our team will be in touch within 48 hours of purchase to confirm your made to order item is underway and an updated estimated time of arrival. We will get in touch again once production has completed to arrange the delivery at a time that suits you.

Price & Payment

All prices are quoted in Australian Dollars (AUD) and, where appropriate, are inclusive of AU sales tax (GST) but exclusive of delivery charges. We try to ensure that all prices on display on the Website at www.tigmitrading.com are accurate. The price of an item is the price at head office on the day of your order. We reserve the right to change any price after you place an order. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this.  We accept payment by Visa, MasterCard, American Express, Shop Pay, Union Pay, Apple Pay and PayPal . We will charge you as soon as your order has been placed.

Promo Codes

• Promo codes are valid for a limited time only, Tigmi Trading reserves the right to modify them at any time.

• Promo code applies to qualifying items only. See the specific details of the promo code for excluded products.

• Promo codes for abandoned carts apply to RRP price and are not valid on sale items or in combination with other offers.

• Our welcome promo code is for first time purchases and does not apply to sale product.

• Promo codes cannot be applied to previously placed orders.

• Promo codes do not apply to Gift Cards or Sale items, unless otherwise specified.

• Promo codes are not transferable, may not be resold or redeemed for cash.

Gift Cards

• Gift Cards may only be redeemed at the Tigmi Trading website.

• Gift Cards have no expiry date.

• Gift Cards are not redeemable for cash.

• Tigmi Trading does not take responsibility for any lost Gift Cards.

• Gift card purchases do not form part of the free shipping threshold.

Sales

• Discounts will be retroactively considered on planned, advertised Sales (ie Mid-Year Sale and Black Friday Sales) only to purchases made within 24 hours of the sale.

• Flash Sale - We will spontaneously go on sale from time to time. For any flash sale offer, discounts will be retroactively considered only to purchases made within 24 hours of the sale.

Cancellation and Returns Policy

We want you to feel happy with your considered purchase.  Should you need to make a return please follow the below process.  We offer a refund for change of mind within 14 days of receiving your purchase. The customer is responsible for the cost of return shipping. You are also welcome to request an exchange or a credit note within this 14 day period, and our customer service team are available to assist you in the process.

All purchases made to order or custom made are considered final.  We do not offer refunds, exchanges or credit notes unless faulty.

All purchases on sale items are considered final. We do not offer refunds, exchanges or credit notes on sale or discounted products unless faulty.

Please note that we are unable to cancel orders, change shipping methods or products after an order has been made.

We offer a refund or credit note, if the merchandise:

• Is returned within 14 days of order delivery

• Was not purchased with sale price 

• Has not been used 

• Is not soiled or damaged

• Has original packaging and tags

• Return authorisation has been issued

If all of these conditions are met, please use the following instructions when requesting return product:

1. Contact us at customerservice@tigmitrading.com or by phone +61266943073 within 14 days of receipt. Returned products must be unused and in their original packaging. Any items not returned in their original condition and/or packaging will incur an additional handling fee, which will be deducted from your credit.

2. It is the customer’s responsibility to ensure that all change-of-mind returns are packed safely for transit. Original packaging is required for any refund or store credit.

3. Our Customer Service team is here to assist and can recommend the most reliable couriers for your return. Please note, we cannot take responsibility for goods lost or damaged in transit. If a returned item arrives damaged, a credit will not be issued.

4. Once we receive your return, your merchandise will be inspected and your credit note issued within 7 business days.

International Returns

Due to the high carbon footprint of processing international returns, we are unable to accept the return of items purchased and shipped internationally. If an item arrives broken or the incorrect item is received, please contact us at customerservice@tigmitrading.com and we’ll be happy to help provide a refund for the item or arrange for a replacement.

Damaged/Faulty 

Some of our pieces are vintage or made by hand by artisan communities locally and globally. The beauty of products of this nature is that every piece is unique and tells a story. Please embrace small variations as distinctive characteristics to be cherished and celebrated.

Important: Shipping damage claims must be filed within 24 hours. If your item arrives damaged, please contact us within 24 hours of delivery. We’ll need:

• A clear description of the damage

• Images of the damage

• Images of the packaging

• A clear image of the shipping label

This must be reported within 24 hours of receipt. If the item is faulty and you no longer have the original packaging, please contact our team to discuss your options. Note: Natural variations of a piece will not qualify for a refund.

Vintage

Our vintage pieces have lived a previous life, and signs of age and use are to be expected and embraced as part of their character and story. These details are not considered faults but rather a testament to the uniqueness and authenticity of the piece. Once your Tigmi order has been received, you become fully responsible for any actions or outcomes associated with the product(s).

Limitations of Liability

We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and conditions, if the delay or failure was due to any cause beyond our reasonable control. Except in respect of death or personal injury caused by our negligence, we will not be liable to you for any economic loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the Goods.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of NSW, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in NSW.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.