Refunds & Exchanges
We want you to feel confident with your considered purchase. If you should find you are not completely happy with your purchase and the item is unused in original condition, we accept returns within 21 days of receipt for a refund or exchange. If you no longer have the original packaging, we will happily work with you to provide packaging to ensure a secure return. You will need to cover the costs of the return shipping, unless the item is faulty or damaged.
Please allow up to ten (10) business days for returns to be processed. The refund will be processed using the same payment method with which the purchase was made.
We cannot accept returns or changes on made to order, sale items or earrings.
Returns
How to process your return
Simply contact us at sales@tigmitrading.com or by phone +61266943073 within 21 days of receipt. We can help you work out the best method to return the item safely and securely. Please note that any items damaged or lost during return are the responsibility of the customer and will no longer be eligible for refund.
Damaged / faulty items
We take great care in our quality control prior to dispatch, however in the unlikely event that your item arrives damaged, defective or faulty please contact us within seven (7) days to resolve. For damaged items, we appreciate any photographic record of the state of the packaging so that we can assess the issue on our end.
Any return shipping costs for damaged and faulty items will be covered by us.
International Returns
Due to the high carbon footprint of processing international returns, we are unable to accept the return of items purchased and shipped internationally. If an item arrives broken or the incorrect item is received, please contact us at hello@tigmitrading.com and we’ll be happy to help provide a refund for the item or arrange for a replacement.
Made to order / custom items
Our team work closely with you at every step of the process for our made to order and customised pieces, ensuring the end product meets your expectations. We cannot accept changes, cancellations or refunds on these items.
Product FAQS
What is the condition of your vintage products?
We celebrate the beauty, unique nature and history of each vintage and antique item we source. It is reasonable to expect these items bear the signs of use consistent with their age and provenience, with minor imperfections, marks and patina. While we thoroughly check over, and restore these items if necessary, please note that all vintage items are sold ‘as is’. We are more than happy to provide additional images and information to ensure a confident purchase journey.
Why does my handmade item look different from the item on website?
Many of our items are handmade in small batches and may differ from the images depicted. Due to the handmade nature of our rugs, there may be up to a 5% tolerance from the size indicated online. If you would like to choose an exact piece/dimension from any of our handmade collections, get in touch with us to assist.
How accurate is the colour of your product images?
We take expert care in ensuring that our items are photographed and conveyed as true to life as possible. Each piece may vary slightly in colour depending on the light in which they are place in. Should you have any ambivalence regarding the colouring of an item, please reach out to our team who are more than happy to provide additional imagery to ensure your confidence in your purchase.