Frequently Asked Questions

How do I contact customer service?

Please email your enquiry to or call the Tigmi Studio on (02) 6694 3073. If you would like to call us, please note our studio hours are 10am - 4pm Monday to Friday & 10am - 3pm on Saturdays.

Where are you based and where can I see your collections?

We are based in the Byron Shire of Northern NSW. The Tigmi Trading Studio is located at 13 Bayshore Drive with access to street parking. We are open Monday-Friday 10am - 4pm, and Saturdays 9am - 3pm. We also offer virtual showroom visits via your preferred video calling platform, please get in touch with us to book one in.

What are your delivery options?

Please see our shipping page for all shipping and delivery options

Can I pick up my order?

If you would prefer, you can pick up your order at our Tigmi Studio located at 13 Bayshore Drive Byron Bay. If you are ordering online simply select the click and collect option at checkout. The click and collect option is free.

Can I order custom pieces or do you have customisable options?

Yes. Custom sizing is available for the majority of our contemporary rug collections. Additionally, select vintage pieces and Tigmi Designed products offer more flexibility with customisable fabric options. For further information, or to explore our customisation possibilities, please contact us at

What are your lead times?

Our lead times vary depending on the collection. We have carefully noted the lead times and stock values of each product on each individual product page, however, if you would like more information or have any questions regarding lead times and expediting items please contact us at

Do you have a refund &/or exchange policy?

Please see our refunds and exchanges page for our returns policy

Do you work with Trade?

We work closely with our valued trade clients. To apply for a trade account, click here.

What is the Tigmi Design Service?

Drawing upon our expertise in the industry, Tigmi offers a bespoke design service, providing a holistic approach to curating rugs, furniture, lighting, objects and art. 

We understand that each project is unique, and we pride ourselves on responding to an individual brief. Our design process is intuitive, constantly evolving to meet the distinct needs of your space. Conceived through our deep understanding of aesthetics, we provide a thoughtful perspective and are guided by our sustainable vision for the modern space.

Find our more about the Tigmi Design Service here

What is included in your complimentary consultation?

Our dedicated design consultants are available to offer their expertise and guide you through your home projects with confidence. Offered in the Byron Bay Studio or Online. 

Our furniture curation service combines your personal style with experienced design direction to provide personalised recommendations tailored to your unique needs. 


  • Signature Tigmi Studio experience
  • Furniture curation for your space from our expert design consultants

You can make an appointment with our design consultants here

Are fabric swatches available?

Fabric swatches are subject to availability and vary in price. Please contact us at to check the availability and cost of your selected swatch

How do I care for my product?

Care and maintenance across our curated collections is as unique to each product as the pieces themselves. We aim to provide as much product specific information on each individual product page.

One-off and vintage items often require tailored care and maintenance based on the condition and provenance of the item, so if you would like more info on these, or any of our collections please get in touch with us at