We’ve tried to cover all common queries, however if you can’t find an answer below, please contact our team.
We offer FREE SHIPPING WORLDWIDE on all rugs.
Shipping rates for other products are calculated at the checkout.
Fragile and oversized items are by enquiry, please provide a shipping address so that we can find the best shipping solution. We use a number of couriers and white glove services to ship our items with care and all insurances.
International shipping is calculated in Australia dollars and does not include import duty which will be county-specific and based on delivery address. Please check your country’s customs rates before purchasing. We are unable to ship some items internationally and to some destinations.
Due to COVID-19, there may be delays in dispatch and delivery with impacts across global shipping that are out of our control. We always endeavour to find the quickest and most economical shipping options available.
A large portion of our items are unique one-off vintage pieces and as such signs of usage are expected. We believe that the wear and imperfections add to the beauty, character and story of the piece. Items are sold as is, for more information please request our terms and conditions .
We do want you to be delighted with your choice, so if you are not completely happy, you may return it to us within 14 days of purchase- provided that it is returned in its original condition.
In order to return an item, please contact us by email: firstname.lastname@example.org within 7 days of your purchase. We are unable to refund any shipping fees incurred for returned items.
We do not accept returns on these (but not limited to) items: sale items, made to order items, sourced items, custom items. Please request a copy of our terms and conditions for further info.
All product images are taken in natural daylight to ensure the colour portrayed on-screen is a true to life as possible. Items may change in appearance when placed in different or artificial lighting situations and vary from screen to screen. We would be happy to provide additional imagery for your piece of mind prior to purchase, please get in touch via email or phone.
Whilst we ensure all our pieces arrive in excellent condition, many of our products are one off vintage carpets and small signs of wear are to be expected. We can provide specific care and maintenance advice for each of our products, please get in touch with us.
If you have any questions about any of your items please email us at email@example.com
I see this piece has sold out – when will you be getting more?
Many of our items are one-off pieces that we have carefully chosen for their unique character, so once sold we cannot re-order the exact same pieces again. We are able to source similar so please browse our archive pages for inspiration and let us know if you'd like us to find something in a similar style.
Can you get a vintage rug in a larger size?
You will find that most of our vintage pieces are 2m wide or less because the looms they were made on had to be transported by hand. If you seek a larger rug, our contemporary pieces are made using traditional techniques on larger looms designed for modern living spaces. Alternatively our vintage Turkish Oushaks were also sometimes made on larger looms.
Are your products new or used?
We have a mixture of vintage pieces as well as contemporary. Our vintage items are professionally cleaned and lovingly restoried (if needed) but some sign of usage is to be expected. We believe the imperfections add to the beauty, character and story of each piece.
What are your rugs made from?
While the materials vary between each style of rug, all are made with natural and sustainable materials including (but not limited to) hemp, wool, cotton, jute and cane.
How long do your rugs last?
Like most things, our pieces require regular maintenance in order to last as long as possible. This includes regular vacuuming, rotation and periodic professional cleaning. How long they ‘last’ does depend on whether they are vintage or contemporary but as they are made from premium, natural materials (not synthetic) they will easily outlast similar synthetic products ten-fold, if not more.
Do you work with trade?
We work closely with our valued trade clients. To apply for a trade account, click here.
Can I try before I buy?
If you’re in the Byron region we are always happy for you to take a piece home to test it out in your space before making the big decision of buy. If you live elsewhere we offer a 7 day full return policy where you’ll only be out of pocket for shipping the piece back to us should it not work. We can also mockup the rug in your space if you want to send through images and dimensions.
Where are you based and how can I see your collections?
We are based in the Byron Shire of Northern NSW. The Tigmi Trading Studio located at 13 Bayshore Drive with access to street parking. We are open Monday-Friday 10am - 4pm, and Saturdays 9am - 2pm. We also offer virtual showroom visits via your preferred video calling platform, please get in touch with us to book one in.