Frequently Asked Questions
Do you offer free shipping on rugs?
Yes. We offer free shipping on rugs Australia-wide. For international orders, shipping is calculated at checkout based on your delivery location.
Do I need a rug underlay?
We recommend using an underlay with every rug. Beyond helping to keep your rug securely in place, a good underlay provides additional cushioning and reduces movement and friction between the rug and floor, helping to protect the rug and extend its life.
How do I care for a Tigmi rug with kids or pets?
Regular vacuuming and attending to spills quickly will help keep your rug looking its best. Blot spills rather than rubbing, and always follow the care instructions for your rug's specific fibre and construction. For busy family areas, a durable lower-pile or recycled PET rug can be a practical choice.
What rug material is easiest to clean?
The easiest rug material to maintain depends on where the rug will be used. Recycled PET is durable and practical for busy areas, while wool is naturally resilient and well suited to everyday living when cared for correctly.
What is the best rug for a high-traffic area?
For high-traffic areas, look for durable fibres and a lower-profile construction. Wool, recycled PET and tightly woven flatweave rugs can all work well depending on the space. A quality rug underlay can also help reduce movement and everyday wear.
Which rug is best if I have pets?
Look for a durable rug suited to regular cleaning and everyday wear. Lower-pile and recycled PET rugs can be practical choices for homes with pets, while heavily textured or delicate constructions may require more care.
What are the benefits of recycled PET rugs?
Recycled PET rugs combine durability with a softer feel than their material might suggest. They are resistant to moisture and everyday wear, making them particularly practical for busy households and indoor-outdoor living spaces.